Contact + FAQ

Q: Are the necklaces real gold?

A: Yes, the necklaces are 18k Gold plated. During the process of gold plating, a thin layer of gold is applied to a less expensive piece of metal, typically copper or silver. 

Q: Will the nameplate or necklace turn my neck green and or black?

A: Unless you have a specific allergy to sterling silver, you will not have any reaction to our nameplates. 

Q: There is a nameplate that I want, but I don't see it on your site, can you make it?

A: Possibly, we can make almost any necklace regardless of font, style (laser cut, engraved, bar etc), please contact us at info@tesorocollectionla.com and we will be glad to correspond with you in creating and detailing any style of nameplate you would like. Keep in mind, some custom ideas may require more material, resulting in a higher price than items shown on our website. Having a picture helps also!

Q: It has been a few days, where is my order?

A) Regular shipping takes 2-3 weeks (the US only), not including 2-3 days of processing time. For expedited shipping, orders arrive within 7-10 business days. Please allow us this time frame before inquiring about the status of your order.  

For any other questions feel free to email us at info@tesorocollectionla.com. Please allow up to 24hours for a reply from our team. Thank you!

Q: Do you have a phone number I can call?

A) No- But please don't misunderstand this as any lack of interest! We love to answer your questions.

We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.

To inquire about shipping, custom orders, etc, please contact Customer Service by email at info@tesorocollectionla.com. Please allow up to 24 hours for a response.

A representative will contact you between the hours of 8:00AM-8:00PM EST Monday-Friday, 10:00AM-5:00PM EST Saturday, closed on Sunday.